LEI LEH HRALH DAN THIL LEH THIL AWM DAN

V2AL4® hian internet kaltlangin thil leh service a hralh tih ngaihtuah chuan; V2AL4® (“Products”)-in a sales channel-a a pek chhuah thilte lei duhna chu Customer-in ngaihtuah chungin; He contract hian a tum ber chu V2AL4® website-a customer-in thil leh service a hman leh lei dan tur tlangpui siam a ni.

I. Thuruk humhalh: 1.1.

Customer-in thil lei tura a pek data leh information zawng zawng thuruk vawnhim hi V2AL4® mawhphurhna a ni.

Site security hi nitin audit a ni a, hack a nih loh nan guarantee a ni a, “Site Blindado” seal hmangin a ni.

II. Customer Service (SAC) te chu: 1.1.

Customer chuan he service hi an rinhlelhna chinfel nan a hmang a, an order chungchanga dilna emaw complaint emaw a neih emaw, website-a thil awm zawng zawng emaw chinfel nan a hmang thin. SAC hi telephone emaw website-a form emaw hmangin activate theih a ni.

III. Delivery policy chu: 1.1.

Products te hi a lei hun chhungin hriattir a ni a, chu chu hnathawh ni chhunga chhut a ni.

Product delivery hi Monday atanga Friday thleng, zing dar 8 atanga zan dar 10 thleng neih thin a ni. A bik takin Products delivery thenkhat chu Zirtawpni, Pathianni leh chawlhniah a thleng thei.

1 – Product dimensions a tling tawk em tih enfiah chu Customer mawhphurhna a ni a, hengte hi delivery hmuna elevator, kawngkhar leh corridor-te spatial limits nena inmil a nih leh nih loh a enfiah tur a ni. Product chu an inzawm khawm emaw, an ?hen emaw a ni lo vang a, stairs leh/ emaw kawngkhar leh window hmanga phurh chhuah a ni lo vang a, a nih loh leh delivery-te chu tihsan a ni ang.

2 – Hmun ruat saah vawi thum thleng delivery tum a ni ang a, ni inthlak danglamin, delivery pakhat leh delivery dang inkar darkar 48 thleng a awm ang. Address dilnaah hian, thil lei duhtuin phalna a pek, kum 18 chunglam, leh thil zawrh dawng tur leh delivery protocol-a sign tur identification document kengtu a awm a pawimawh hle. Delivery tum vawi thum hlawhtling lo a awm chuan order chu V2AL4® Distribution Center-ah thawn kir leh a ni ang.

3 – Order tihfel hnuah pawisa pek dan leh/ emaw delivery address thlak theih a ni lo va, advance payment dil theih a ni lo va, delivery priority pawh a awm thei lo.

4 – Product lei danah delivery time hriattirna hian stock, region, invoice pek chhuah dan leh product buatsaih hun a ngaihtuah a ni. Order delivery status update apiangin V2AL4® system hian Customer hnenah alert email a thawn nghal vek a ni.

5 – Delivery shipping cost hi Product delivery awmna hmun, a rih zawng leh a dimension atanga chhut a ni.

6 – V2AL4® chuan carrier chu: in chhunga luh phalna a pe lo; kawng dang hmanga thawn chhuah (entirnan: window kaltlanga thil siam chhuah chawi); thil siamte dahna emaw, enkawl emaw hna thawh; product packaging hawng rawh; V2AL4®-a tarlan address danglam takah thawn chhuah; kum tling lo emaw, identification document nei lo emaw hnena pek chhuah.

7 – V2AL4® hian SEFAZ-a bungrua vawn rengna kawngah mawhphurhna a nei lo a, hei hi customer lam atanga pending issues vang chauh a nih chuan, chuvangin thil tihchhuah tur atan tax office-ah i inlan a ngai a, ngaihtuah chungin heng thil thlengah hian Release leh pawisa pek chungchanga thu hriatte chu a duhtute hnenah chauh pek chhuah a nih thu.

IV. Simna chanvo: 1.1.

Customer chuan thil lei chu tihtawp theihna dikna a hmang thei ang a, chu chu Product rawn thawn let leh tumna nen a hmang thei ang a, chutiang a nih chuan a hnuaia thil awmte hi zawm tur a ni: thil lei tihtawp hun chhung chu calendar ni 7 (sarih) thleng a ni ang , a dawn ni atanga chhiar zat; A rawn kir leh a nih chuan, product chu a original packaging-ah V2AL4®-ah thawn kir leh tur a ni a, DANFE (Electronic Invoice Auxiliary Document), manual leh a accessories zawng zawng nen a rawn keng tel tur a ni.

1 – Customer chuan Customer Service (SAC) kaltlangin emaw, Control Panel-ah direct-in emaw, “cancel order” topic-ah emaw return a dil tur a ni. Product lakkhawm emaw, post emaw atanga sum senso chu V2AL4® hian a tum ang.

2 – Distribution Center-a product a thlen hnuah V2AL4® chuan a chunga kan sawi tak condition te hi a tlin leh tlin loh a enfiah ang. Chutiang a nih chuan a lei man kimchang chu a pe let leh ang.

3 – Credit card hmanga thil lei dawnin card administrator hriattir a ni ang a, refund chu invoice lo awm tur emaw, a hnua invoice lo awm tur emaw-ah a thleng ang a, vawi khatah a thleng vek ang a, thil lei nana installment hman zat pawh ngaihtuah lovin. Reimbursement hun chhung leh, chubakah, V2AL4® siam Customer credit card-a Product hlutna zawng zawng pek let leh hnua installment la awmte lakkhawm chu card administrator mawhphurhna a ni. Nakin lawka card administrator-in installment a lak a nih chuan Customer chu phurrit a ni lo vang, a chhan chu V2AL4® hian a chunga kan sawi tawh ang khan Product hlutna zawng zawng chu pawisa vawi khatah a pe kir leh a, chu credit chuan refund pek a nihna a kawk a ni cancel thla hnu lama billing invoice-a card administrator-in a full.

4 – Bank slip emaw debit account hmanga thil lei tur chuan bank deposit hmangin, ni 10 (sawm) chhungin, a lei tu current account-ah chauh refund a ni ang a, chu chu mimal a ni tur a ni. Current account neitu CPF a ngai a ni.